About us
CDN77 is a content delivery network. We cache static content for websites and applications in 150 cities on five continents. At peak, we handle 60 Tbps of data, which is the equivalent of 5% of the global internet.
Who uses our services? Udemy, ESL Gaming, European Space Agency, Factorio, just to name a few.
We are firm believers that the best investor is a happy customer. And to make every customer truly happy at our current growth rate, we need you.
Who are we looking for?
We don’t expect you to have extensive tech knowledge before joining us but be prepared to hit the ground running from day one. What do we expect?
Someone who wants to understand in detail how the Internet works
A fast learner, you should be able to grasp technical concepts relating to CDNs, networking and video in a relatively short period of time
A desire to continuously learn about IT. An ambition to evolve your skills into a technical solution architect, Linux admin, software engineer or network engineer doesn't hurt
Fluent English in written form and a desire to use it on a daily basis. Czech language is a bonus, but not necessity
A client-centric mindset
Preferably full time, or a minimum of 32 hours per week
Our tech support is available 24/7. Occasional afternoon and night shifts are a part of the deal.
What will your day look like?
Answering our clients’ tech-related questions and requests via live chat, our ticketing system or other channels – can be helping them set up the CDN77 service for their websites, investigating and solving problems or bugs, checking network-related tools, and escalating necessary issues to the associated team.
Working closely with the development and operations teams to track and report issues or development inquiries.
Expanding your knowledge on a daily basis, contributing our constant improvement.
What can we offer you?
Fair financial compensation based on previous experience, performance, and expectations
Free food every workday (breakfast, lunch/dinner, fresh fruits, snacks, nice lemonades, coffee, etc.)
Flexible working hours – it's not a problem to schedule your shifts around your plans or occasionally work remotely
Potential for upward growth within the company
Great working environment in our Vinohrady villas (and pet-friendly)
Equipment according to your own requirements (laptop, monitors, headphones, etc.)
Spinalis chairs and adjustable standing desks
Company barber
Our selection process?
From start to finish your contact will be Tomas and Travis, your future team leaders (no HR). You'll get a few basic questions to check the fit and then we'll meet personally in our villa in Vinohrady. If there is mutual satisfaction, you'll receive a task to finish at home and we'll meet once again to discuss the task. If all is still good then finally, you'll meet our CEO Zdeněk.
What can you expect after accepting our offer?
- First, your team leaders will introduce you to your team and show you around the firm, so you gain a good overview of our team, product, company structure and business model.
- Your first weeks? Study, study, study! You’ll work closely with your team, which you will shadow and learn from.
- Entering into your second month, you’ll slowly start taking over client tickets and communication on chat. Rest assured that the team will help you, and lend a hand whenever you're in doubt.
- After a few months, when you’re comfortable in your role, you’ll start taking more ownership; handling more technical debugs, or helping with "side quests" that will help the support team and our clients.
- We actively encourage personal and professional growth and, if it suits you, would love to see you move into higher, tech-heavy roles with us in the future. To give you an idea – some of our support staff have moved into roles such as a technical solution architect, Linux admin, software engineer network engineer, or CEPH engineer.
